retiree discount on ultimate fios package

i signed up for the fios ultimate package because i was told that was the only option that provides the retiree discount.  The problem is that there is apparently no way to get the discount. I am constantly referred to a website that does not work and i just cant get anyone to help 

Re: retiree discount on ultimate fios package
Enthusiast - Level 1

I have the same complaint. I have spent hours on the phone with csr's at numerpus phone numbers. I am disgusted!@

Re: retiree discount on ultimate fios package
Moderator Emeritus

Hi Pff,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.