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return security deposit

I paid a security deposit to NJ Bell Telephone when I opened my account decades ago.  I just closed my account and Verizon won't refund the deposit.  They claim that deposits are returned after 1 year.  That may be the case today, but wasn't necessarily the policy back then.   They claim they don't owe me any money.  I think my money got lost in the phone company mergers and acquisitions.  How do I get Verizon to either return my money or show evidence that it was returned?

Re: return security deposit

Hi mmmmmm,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.