returned cable card

I returned a cable card in late Sept/early Oct 2016. I called and was sent a box with a label, I put the card in the box and sent it back. I am still being billed and I have contacted Verizon several times via phone and chat and it is still on my account. I spent over 1 1/2 hours on chat yesterday and they kept assuring me they could help only to be told that I had to return the card. How can I get this fixed?

Re: returned cable card
Contributor - Level 1

Hi janewilde,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.