i too am very frustrated & angry about how Verizon is handling this. I got service in the beginning of this year. My promotion included a $200 cash reward Visa after 2-3 months (i forget the detail at the moment). I received my card sometime in March, and it was NOT a cash card- it was a card that could only be used at certain merchants. This was not what I was promised & essentially useless to me. Then I received an email from Verizon admitting they'd made an error & would replace that card with an actual CASH Visa card. Now it is over 2 months later & I still do not have it. I have been given the runaround on the phone every time i call about it. Yesaterday one of your reps (Terrell/Jerrell- spoke very poorly) hung up on me. Then i spoke to another lady who gave me a number to call & a card reference #. those people said the number belonged to some one else & I had no record of being owed any card. I have the emails to prove it. Verizon needs to stop screwing aroung & honor their promise. I am forwarding this to the Consumer Protection agency in my state. I require a response to this asap. I have detailed notes on who i spoke to & when (at least the ones i could understand).
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