seeing and paying your bill on line

For years I have been able to log in to my verizon account. NOT NOW

I have been trying for 3 weeks now to log in, over 15 calls to verizon. I found a gal name Angela who has tryed to help me but says it is an engineering issue. It has been over 3 weeks now and can not get the same person and no one knows what is going on. We are traveling and will not have access to mail for a few months. can not set up auto bill pay, can not pay by phone as they can not find my account on pay by phone and want to charge $3.50 to pay this way eventhough it is a verizon issue.

Is anyone elce having these problems

Re: seeing and paying your bill on line
Moderator Emeritus

Hi suesb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.