This is ridiculous. I was understanding the of service being down on the 21st. Now it has been down again for another 2 days. This is now 3 days' worth of work I have missed or have had seriously interrupted. Contacted the live chat agent to see about getting a credit to my account for this and they had nothing - told me I had to wait until the billing cycle was over and then "see" if I get credited anything to my account. Shameful. I understand things happen - however you need to take care of your customers. I have had my family on your service for about 15 years now and unfortunately it looks as if I will have to start shopping for a new one.
We're sorry to hear that you're having problems with your service. We always want to be as reliable as possible, and we're glad things have been going well for 15 years so far. We'll send you a DM so we can gather more information and figure out what's going on.
~Jesse
Hello! We are here to help. If you need assistance, please use the link provided above to authenticate the account, so we can get started.
~Maria
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