I am still being charged for monthly service fees after cancelling my personal mobile service months ago. When I try to log into my online account it tells me my account has been locked and gives me way of unlocking it. If I go to the Reset Password or Forgot My Password page, which the virtual chat tells me to do if I've been locked out, the site then tells me that it can't locate my account! When I call Verizon for help I get stuck in an automated feedback loop where it will not connect me to any agent because it says it doesn't recognize my phone # (because my account has been canceled, I presume?).
This is maddening. I've disputed the charges with my credit card company. Is there any other action I can take directly with Verizon? Help, please.
melyndacaudle4970, we are sad that you decided to leave us, but we want to ensure that you are not having any issues after the fact. We are concerned to learn about your experience and we are here to help. We will be sending you a Private Message so that we can attempt to access your account to gain a better understand of what is happening.
-Andi
I am having the exact same issues! I was charged $233.28 the month after I had cancelled my mobile service. All representatives show no billing in my billing history and I cannot access my account to dispute the charges. This is scary that Verizon is billing me using the autopay system that I cannot personally access. Why can't I access my own account but somehow Verizon can continue to bill me with no billing information specifying the charges.
I have also been passed off from support representative to representative, been placed on hold multiple times, and passed off to a new agent then had to re-explain my issue. This is absolutely unacceptable.
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