I am not sure what happened to Verizon websites. I used to pay bills online without any issues, but recently after login I cannot see my own bills or pay them. Please fix this problem as soon as possible!
Hi DannyZ,
Sorry you are having difficulty with your online bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
It is about one week now, and it is still not fixed. How long do I need to wait? And do I still need to pay? Since there is no bill information and I can not even make any payments, I assume this month's service is free of charge?
Were you contacted by an agent? Please check any voicemail, answering machines or spam folders for possible messages.
Yes, I get contacted by an agent already and he told me it is fixing right now. I hope it will be solved shortly.
I cant view my bill online and I received n email that I have to make a payment or my account would be suspended but how do I make a payment when I can't see what its on that bill? I need to see my bill please
I too am having issues paying my bill online since September I have called numerous times and been on the phone for over an hour or more with promises of getting this rectified I have paperless billing and cant even get a statement so I can mail the payment in so I dont have to pay that ridiculous 3.50 fee that Western Speedpay charges...and I do not think I should have to pay this fee when It is a verizon issue. No one in verizon customer service knows what they are talking about when it comes to this problem. I am going back to paper billing Customer service is the WORST
Hi Lindylu,
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I was told The beginning of November that this was being worked on and that I was going to be contacted by verizon and never was..I have spoken to at least ten different representatives.. Unfortunately it seems that many dont know what they are doing.....Very aggravating and frustating when you cant pay your bill....From what Im reading on this forum I am not the only one having this issue
I too have been unable to pay my bill on line for the past several weeks. My payment is due 12/7. I called on Monday and after going through a multitude of automated messages I finally got through to a live person who told me that the payment application "is having problems" and that I should continue to try to access this. This is any way to run a business website? I now have a two month balance that I would like to pay - can someone explain to me how I can handle this. I refuse to pay $3+ for a phone payment when it is not my problem that I cannot pay on line. Apparently many many people are having this issue. Help, please
Hi caf08,
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Tried again today - still cannot pay my bill on line. I have not gotten any call or email from any representative about this issue. I did get an email telling me that my bill is past due (which I now) and instructed me to pay online. I wish I could. Can someone get in touch with me about this issue. Very frustrating!!!!!!
It has not been 24 hours since the escalation. Please let us know if you hear nothing by this evening.
It as now been more than 37 hours from the time of my initial posting about my inability to pay my bill on the website. I have not gotten an email or a telephone call from anyone from Verizon about this issue, but I have gotten TWO emails stating that is past due and that I should pay using the website - which if I wasn't so frustrated I would find funny since that is why I didn't pay my bill - BECAUSE THE WEBSITE DOES NOT WORK. As stated previously I should not have to pay a $3+ fee for a phone payment because your website is not working. When can I expect contact on how I can remit payment?
they will credit you the 3.50 phone pay fee if you ask. It has been almost three months for me now and still cant pay online. I have to go thru this process every month. RIDICULOUS.
Thanks. Still have not heard from them.
Hi caf08,
Your issue has been received by the correct department and you will receive a response.
I am now getting emails stating my bill is past due 2 months and to sign in and pay online which is impossible because it still isnt fixed. It shouldnt take over 2 months to rectify a problem...I am beyond aggravated and frustated with verizon... All I want to do is pay my bill without getting charged an extra 3.50.....I have an open ticket with the it team but cannot understand what is taking so long.....
i even suggested this to the agent and they didnt consider it. When I tried to do it myself it recognized I already had an account with that phone number. What steps did you take?
Start a new topic or ask questions in the open forum.
