unreturned equipment fee
vz51
Newbie

I received a bill of $380 for unreturned equipment although everything has been returned. The tracking number shows it has been delivered and signed for. I called numerous time without resolution. I want this resolve asap.

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Re: unreturned equipment fee
LawrenceC
Moderator Emeritus

Hi vz5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: unreturned equipment fee
Verizon_Support
Customer Service Rep

vz5,

Thank you for replying on your private support thread. We are glad we were able to get everything sorted out and able to adjust the equipment charge. We have closed the private support thread now. Feel free to make a new thread anytime you need our help.

- Jose_VZ

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