verizon doesnt honor monthly discount despite multiple calls
jklesney
Newbie

I have an employer discount that Verizon requires me to verify every year. Despite calling and verifying they dont apply the discount to my bill. This has gone on for 2 years. What can I do? Everytime I call customer service I go through the verification and they say it will be applied in 2-3 billing cycles and then it isnt. How can I get Verizon to credit me all the overcharges?

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vzw_customer_support
Customer Service Rep

jklesney, we're sorry to hear that you haven't gotten your discounts. The last thing we want is for any of our customers to have problems getting the right promotions, and it definitely shouldn't take years to correct. We're sending you a Private Message so we can get to the bottom of this.

~Jesse

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