verizon retiree discount
antzool
Enthusiast - Level 2

I have been getting the run around from Verizon Wireless regarding my retiree discount.  The discount had been on my account until I went to individual unlimited data plans.  I was told at that time that the way in which the discount is applied was being revamped. I went without the discount for a considerable amount of time, but was now told that the discount is available.  However, I have not been able to get it back on my account.  I have spoken to several agents who  tell me they are creating a case, but nothing is done.  Please help!!!

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Re: verizon retiree discount
vzw_customer_support
Customer Service Rep

Hello, Antzool! Thank you so much for reaching out. We do want to make sure that we are on the same page Are you retired from Verizon? Or with a different company? 

-Kevin

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Re: verizon retiree discount
antzool
Enthusiast - Level 2

I am a Verizon retiree.

Thank you

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Re: verizon retiree discount
antzool
Enthusiast - Level 2

I am retired from Verizon

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Re: verizon retiree discount
vzw_customer_support
Customer Service Rep

Antzool, thank you so much for those details. We can always take a closer look at the account specifics. I will be sending you a Private Note. Please respond to that message.

-Kevin

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Re: verizon retiree discount
antzool
Enthusiast - Level 2

I am still waiting for some kind of resolution!

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Re: verizon retiree discount
antzool
Enthusiast - Level 2

Any update on how to get this resolved????

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Re: verizon retiree discount
vzw_customer_support
Customer Service Rep

Hi there. I am going to send you a Private Message we can Chat.

*Heather

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Re: verizon retiree discount
vzw_customer_support
Customer Service Rep

Actually it is not allowing me to. Can you send us a PM with the issue you need assistance with? I am not seeing the thread that contains what you need help with, but am happy to help any way I can!

 

*Heather

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