wi-fi calling origination
AF23
Enthusiast - Level 1

Prior to Verizon logging wi-fi calls on Verizon Bills as "wi-fi" calls in 2020, what location was used on the Verizon Bill under the origination column since no cell tower was being pinged. I believe it was the area code of the subscriber's cell phone number, but have been unable to verify this even though  I have made multiple calls to Verizon customer service (the last one 2 hours) since 2019. Could someone please confirm what location for  wi-fi calls was logged under the origination column prior to the 2020 change.

 

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2 Replies
vzw_customer_support
Customer Service Rep

 

Please also see our Wi-Fi Calling FAQs page, found at the link below. Does it help find the information you are inquiring about?

 

https://www.verizon.com/support/wifi-calling-faqs/. *Andrea

vzw_customer_support
Customer Service Rep

 

Hi, there! You may be able to locate the Wi-Fi calls prior to 202 under Enhanced Address Book. When HD Voice includes Video Calling, customers can easily determine which contacts are Video Calling-enabled with the Enhanced Address book feature. *Andrea