your device promotional credit has been removed from your account.

murray9781
Enthusiast - Level 1

I got an email the device promotional credit was removed because I changed plans.  I changed plans as recommended by Verizon.  It impacts 2 lines.  I don’t understand.  

1 Reply
vzw_customer_support
Customer Service Rep

We want to make sure you are able to receive the best value for your account, and would like to further look into this. To better assist you, we will be sending you a private message.

~Freddy

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