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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
8530 Overheated
ldmooney2006
Newbie

This is my first and only Blackberry. I've owned the phone for just over year and never had a problem with it the entire time I've owned. Then all of a sudden today on my way to school while riding on the bus, my phone started to get really warm while I was playing solitaire. Then it got really hot. So I turned it off and removed the battery (insert the part where I say that the phone was fully charged before the incident happened). I inserted the battery and turned the phone back on and saw the battery level was in the yellow. I sent a quick text off and then turned the phone back off. When I arrived to campus, I pulled my phone out of my pocket and attempted to turn it back on but the phone wouldn't turn on. I removed the battery again, reinserted and attempted to turn it on again. No good, screen was still black, no magic hourglass appeared. So I go on my merry way home and put my phone on the charger but it's not charging. And again, genius step, I went to a Verizon store. The representative there took my phone because she thought it was the battery, switched batteries--not the battery. And it wouldn't charge on her charger there. So she told me to contact the Assurion insurance company. And I did, but they told me that because I "took such good care of my phone" my deductible is $99 to pay for a new phone to get shipped out to me. I refused. But he told me that was my only option because I was out of warranty.

I understand the necessity of having a 1 year manufacturer warranty to cover anything defects in equipment that manifest within the that pivotal first year. But what about people like me who took really good care of their phone during that first year? Are we doomed to having the insurance companies roast our rumps because we dabble in being responsible adults? What options do I have other than forking out more money to potentially go with the early upgrade and fees for the two year contract deal? No one has even bothered to inform me of what my rights are as a customer when it comes to defects that occur outside of the warranty and why I'm required to pay for it. I'm willing to dish out some money but not everything I own because of the technicality that is owned by the insurance company.

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Re: 8530 Overheated
DionM_VZW
Verizon Employee

Hello there idmooney2006! Wow, it sounds like you had quite the experience trying to resolve your device issue! Yes, it is true that the standard duration of a manufacturer's warranty is 12 months from the date of activation. Phone owners that are interested in extending that coverage also have the option of adding a Warranty Extension feature to the line for just $1.99 per month, or select Total Equipment Coverage insurance through Asurion. I hope these options are something you will consider the next time you activate a new phone on your VZW line of service! In the meantime, if you still need help, please let me know. Thanks!

DionM

Follow Us on Twitter www.twitter.com/vzwsupport

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Re: 8530 Overheated
DionM_VZW
Verizon Employee

Hello there idmooney2006! Wow, it sounds like you had quite the experience trying to resolve your device issue! Yes, it is true that the standard duration of a manufacturer's warranty is 12 months from the date of activation. Phone owners that are interested in extending that coverage also have the option of adding a Warranty Extension feature to the line for just $1.99 per month, or select Total Equipment Coverage insurance through Asurion. I hope these options are something you will consider the next time you activate a new phone on your VZW line of service! In the meantime, if you still need help, please let me know. Thanks!

DionM

Follow Us on Twitter www.twitter.com/vzwsupport

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