An error has occurred attempting to play media

[karlshanw]

Trying to pull up videos on youtube and receiving error message. Have not been able to since Sunday. Was using Saturday to play videos for my kids and worked just fine.  I have tried numerous videos none work. Any ideas??

[karlshanw]

Now I just received error    "Can not play video while alert is active." 

[SoccerRef]

Try a soft reboot (Alt-Right Shift-Del at the same time) and see if that clears it up for you.

[karlshanw]

Tried soft reboot. Still getting message.

[SoccerRef]

Curses! I would say that your OS has a messed up media cod somewhere. I would download the latest OS to your PC, back up settings with DM, backup 3rd pary apps with BBSAK and reload the OS. Restore 3rd pary apps then settings. Should take about an hour from start to finish.

JB

[RalphT · Accepted solution]

I recommend that you clear your browser cache and history.  Sometimes when these two internal folders are full, it will prevent you from running applications like You Tube.   

Clear a browser cache

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Beside a cache type, click Clear.

6. Press the Escape key.

Clear the browser history

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Click Clear History.

6. Press the Escape key.

Clear a browser cache

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Beside a cache type, click Clear.

6. Press the Escape key.

Clear the browser history

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Click Clear History.

6. Press the Escape key.

Thank You