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BB Curve freezing and not deleting FB in email
cplump
Member

Hi

A few weeks ago my curve started freezing-kind of.  I could scroll to my icons on the front but they wouldn't open.  This continues frequently now and only fixes when I take out my battery. I shouldn't have to keep taking my battery out. Also my emails from BB won't delete.  I went to a Verizon store and he rebooted and then deleted FB and then reinstalled it.  Iy then deleted all messges but 3.  Now those 3 are gone but I have a whole bunch of new and Old (and the old were previously deleted) messages that won't delete. The tech said it might be between FB and my phone.  I don't want a refurbished phone but I don't know what else to do. HELP

 

 

Crystal

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Re: BB Curve freezing and not deleting FB in email
LCromwell
Sr. Member
I have had the same problem with FB. The solution is to open FB and push BB menu button then untik every box that is tiked but the last 2. They should be tiked . That should solve the email BB notices that wouldn't delete. You also should clear cache in FB under options. Also when FB is open in the upper left click notices go thru and delete each notice. You can keep one finger on the first one very lightly and touch all the rest under the first one then delete and delete all at the same time same with Emails.
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Re: BB Curve freezing and not deleting FB in email
cplump
Member

Hi

I think I am BB illiterate, I tried but have no clue how to do any of this :smileysad:

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Re: BB Curve freezing and not deleting FB in email
LCromwell
Sr. Member
Well let's do one thing at a time the FB emails. Push the FB Icon opening FB. Now push the BB Menu button the one with paw prints on it. Now scroll down to options within the BB Menu and push in on options now scroll down thru the list in FB and unchek every box that has an arrow in it. Make sure the last two boxes have an arrow checked in them. Now push the BB Menu again and select save in that list. Then close FB and to your email and see if the FB emails are gone. Post back to let us know you were successful.
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Re: BB Curve freezing and not deleting FB in email
shastaraven
Member

Mine does the same thing!!!  They sent a replacement phone, and it did not help.  The problem is with the software somehow.  The phone also freezes if I send a photo to Facebook.  Very frustrating having to pull the battery 6 and 7 times a day!!!

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Re: BB Curve freezing and not deleting FB in email
LCromwell
Sr. Member
What model BB and OS? Some OS's have battery drain. Do you know about making sure you close every app you open. All that should be open full time are phone,Internet Browser, Home,and Email. You find out what is open by pushing the BB Menu button and scroll down the list that is showing and select Switch Application this will show every app that is open drawing battery and memory.
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Re: BB Curve freezing and not deleting FB in email
cplump
Member

ok I did it and it worked, let's see what happens when I get a few notifications and I'll reply again-SO FAR SO GOOD :smileyhappy: Thanks

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Re: BB Curve freezing and not deleting FB in email
cplump
Member

ok so I am no longer getting FB notifications in my email which is fine since they come as a text and on FB so YAY and thanks but like someone else on gere posted when I upload a pic to FB from my pgone it freezes and I have to take out the battery still.

 

Why did the verizon tech say it was my phone when you fixed it quickly?

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Re: BB Curve freezing and not deleting FB in email
cplump
Member

I just did what you said about the "switch application" and everything you said should be opnened was plus FB and BB messenger. I don;t use BB messenger either, so how do I close that?

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Re: BB Curve freezing and not deleting FB in email
LCromwell
Sr. Member
Good I knew you could do it. Now next time you have FB open push the BB Menu again and then Options again and near the bottom of the list is a Clear Cache, push that and depending on how much you use FB you need to Clear Cache. I do it every day. Now another memory booster is to push web Icon and then once it is open push BB Menu and Options again then come down to cache. Then push cache and clear all the settings that are in there. Then push BB Menu to back your way out.
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