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Backup Assistant problem on BB Curve 8530
Computerwiz007
Enthusiast

I have the Blackberry Curve 8530 with os 5.0.0.973 and I am using Backup Assistant 1.5.5.1.50 and for the past 2 days I am unable to use my backup assistant. It fails to back up my contacts. I have tried a battery pull, and I even uninstalled and reinstalled Backup Assistant. I have even tried *228 option 2 and that did not help. My blackberry "loses the network connection" when trying to backup my contacts. If any one has any ideas please let me know.

 

Here is the error i am getting if this helps anyone: http://i1192.photobucket.com/albums/aa336/adam_fgp/Backupassist_error.jpg

 

Also here is a link to the details of the error as well: http://i1192.photobucket.com/albums/aa336/adam_fgp/Backupassist_error_details.jpg

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Correct answers
Re: Backup Assistant problem on BB Curve 8530
Computerwiz007
Enthusiast

I followed the steps listed on the link below and my problem is compleately solved now and I am happy once again!

 

http://community.vzw.com/t5/BlackBerry-Devices/Unable-to-get-internet-on-my-device/td-p/458404

View solution in original post

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Re: Backup Assistant problem on BB Curve 8530
Computerwiz007
Enthusiast

**Update** This problem does not stop with back assistant. I am unable to load pandroa over 3g and skype mobile does not connect either! So I suspect there is a 3G DNS problem in my area or there is a 3G DNS problem with my phone. My area code is 17501 if this helps.

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Re: Backup Assistant problem on BB Curve 8530
Computerwiz007
Enthusiast

Well i think my problem will be solved, I called Customer Serivce and spoke to e tech, and they recomended that I backup my stuff and wipe it and reload everything.

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Re: Backup Assistant problem on BB Curve 8530
Computerwiz007
Enthusiast

I followed the steps listed on the link below and my problem is compleately solved now and I am happy once again!

 

http://community.vzw.com/t5/BlackBerry-Devices/Unable-to-get-internet-on-my-device/td-p/458404

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Re: Backup Assistant problem on BB Curve 8530
belie
Newbie

Hi,

Which instructions did you use? The link you added links to a "Unable to get internet on my device". Did you follow this then were able to access your contacts?

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