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BlackBerry Torch Backup Assistant Plus Problem
ukkuntryboy
Member

Had to reload OS. Afterwards Backup Assistant was not on my BlackBerry. When I downloaded the online version it does not request my pin and I cannot sync my phone with my contacts that were backed up to Verizon"s website. I can see the contacts, I see my pin and have read the instructions. The version of BAP that I have does not have an option selection that allows me to change pin. I am frustrated. Have opened a case with Verizon and I am still waiting on an answer... Presently, this new app is a huge disappointment to me.

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Re: BlackBerry Torch Backup Assistant Plus Problem
vzw_customer_support
Customer Support

Hey there ukkuntryboy.  Backup assistant is my best friend.  I am clumsy when it comes to remember phone numbers, I can't even remember my own mothers and I absolutely want to make sure that we get yours up and running.

I understand that you had a case open with our advanced technical support team. Were you able to get the issue resolved? If not, please let us know and we will continue to troubleshoot.

NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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Re: BlackBerry Torch Backup Assistant Plus Problem
ukkuntryboy
Member

Issue resolved with new phone.

Sent from my Verizon Wireless BlackBerry

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