Blackberry Curve 8330 locked up
jimmyjam
Enthusiast - Level 3

 I haven't had any major issues with the phone until yesterday. While set on vibrate, I received a text, then every button stopped working. I tried to reset it by removing the battery and also using alt, control, delete like stated in the manual for the phone. Obviously C A D didn't work but neither did removing the battery. I have removed the battery atleast 15x during the course of the evening. I'm persistent, LOL, really just need to be able to use my phone. Once reinserting the battery, the main screen will come on and the roller ball will scroll over the icons but it will not select an icon. Once the screen goes black nothing will make it come back on. What could be wrong? How can I fix this?

0 Likes
Reply
1 Solution
jimmyjam
Enthusiast - Level 3

Verizon is the original carrier of the phone.... But great news. I did get it fixed. Since I didn't have a warranty on the phone, I had nothing to lose. So I disassembled the phone by the recommendations I found at the Blackberry website forum. A big thank you to Doc who recommended the site. :smileyvery-happy: http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/Curve-8330-keyboard-not-work... This is the site that I found many suggestions on what could be causing the problem. I completely wiped out my phone, reloaded the programming, still didn't solve the problem. Everything I read kept pointing to the moisture problems the curve 8330 has. Which in turn will cause the copper disks under the membrane to simulate a button hold. This is what I did..... (copied and updated from another user post)

 

Removed and put the battery back in about 20+ times - no change.

I took the battery out overnight 18 hours or so- no change

Removed the battery then the memory card - no change

I then took out the 5 piece torx driver set and proceeded to dismantle the phone, you will need a #5 and #6 Torx

(There are some videos on youtube to help with the order of operations)

Once disassembled there is a white membrane covering the electronics for the keyboard. 

Carefully with rubbing alcohol:

 I first took a cuetip and cleaned the whole top of the white membrane (while you are there you might as well). It may or may not help anything. 

Then I carefully peeled  the white keyboard membrane up (from the bottom) revealing the copper disks (big one on the motherboard for each key and a smaller one attached to the membrane)

My guess is that when these disks make contact (membrane to board) it registers a keystroke.

I did not fully remove the membrane, I just peeled it up to when I could see the trackball disk (top button row).

 Using more cuetips carefully cleaned every single copper disk (big and small) I went through about 5 cuetips by the time I was done, they were turning black after a few disks. Be careful not to swipe it all over the white membrane.  It has an adhesive that makes it stick back on the board. Two of the discs were pretty funky.

 I let the phone air dry for a few minutes and put it back together.  FIred it up and it works like new again.

 Those two buttons, I guess was simulating a button hold.

 

Hope this helps some folks as this post did for me after I tried everything else.

View solution in original post

0 Likes
Reply
26 Replies
jimmyjam
Enthusiast - Level 3

Last minute thoughts :smileyhappy: , my phone will still receive text, email, and calls.... None of the buttons work to reply or answer. Thank you for any thoughts that might help resolve this for me.

0 Likes
Reply
mrsmills0913
Newbie

Weird, my phone is doing the exact same thing and it just happened last night!  I have only had the phone for a few months and have taken really good care of it!  I am heading to Verizon store shortly...let you know what they say.  Good luck!

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

I have taken very great care of mine as well. Bought a Body Glove for it to keep it cosmetically safe as well. Maybe it is just tired of being pampered, LOL. Let me know what you find out about yours please.

0 Likes
Reply
gvbdad
Newbie

 


jimmyjam wrote:

Last minute thoughts :smileyhappy: , my phone will still receive text, email, and calls.... None of the buttons work to reply or answer. Thank you for any thoughts that might help resolve this for me.

Do you have the blackberry backed up on desktop manager?


 

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

I do have my BB backed up on my desktop manager, I also uninstalled my game apps, not had any problems after installing them months ago, but just to see if it would help. It didn't. Not even after removing the battery, again. Getting very frustrated. Missed calls and texts are piling up.

0 Likes
Reply
gvbdad
Newbie

Since you have it backed up,  try wiping the device...  go to options / security options / general settings / menu key / wipe handheld /  you can then check 3rd party apps if you want to (I would) / click continue and enter "blackberry " to confirm.

 

then restore all data to device and see if that helps.  I think you may have to reactivate as well (*228 opt 1) and then options / advanced options / host routing table / menu key / register now

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

gvbdad : I'm guessing that I would have to be able to use the buttons on my phone for your suggestion to work? I can plug it into my computer and start the desktop manager, but I am not sure how to wipe out my handheld from there. I have also cleaned my roller ball hoping that would help, still no success. I also guess there is no way to check my text messages from my computer either is there? Thank you in advance for you're help.

0 Likes
Reply
gvbdad
Newbie

 


jimmyjam wrote:

gvbdad : I'm guessing that I would have to be able to use the buttons on my phone for your suggestion to work? I can plug it into my computer and start the desktop manager, but I am not sure how to wipe out my handheld from there. I have also cleaned my roller ball hoping that would help, still no success. I also guess there is no way to check my text messages from my computer either is there? Thank you in advance for you're help.


 

Sorry, I wasn't thinking when I advised of that option.  With out the use of trackball I'm not sure there is much to be done at this point.   try going to this forum and asking questions about this issue. There are many knowledgable contributors on this site.  If any one could figure it out you will find it here:

 

http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/bd-p/8300

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

gvbdad and mrsmills0913 : Thank you for 1st of all for even replying to my post, nice to know there are still some nice people willing to help others. 2nd: gvbdad, i will deffiantly check out that site in a second. I will keep you posted. Hope they can figure it out or if someone else might have a suggestion, I'd be willing to try. I have never been mean to my phone, but really want to be at the moment, LOL.

0 Likes
Reply
StreetDocRN
Champion - Level 1

Hey,

You can try a third party program called Blackberry Swiss Army Knife which will let you wipe your device via your computer.  It is a great little program and can be found by doing a Google Search. 

Doc

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

If I can get the Swiss Army Knife to work, would I be able to access my missed calls and texts that I currently cannot open? Or will it completely wipe everything off my phone? Is there anyway to get into my contact list from my backed up file so I can update my old phone if I can't get my BB to work?

0 Likes
Reply
StreetDocRN
Champion - Level 1

jimmyjam wrote:

If I can get the Swiss Army Knife to work, would I be able to access my missed calls and texts that I currently cannot open? Or will it completely wipe everything off my phone? Is there anyway to get into my contact list from my backed up file so I can update my old phone if I can't get my BB to work?


Jimmy,

Blackberry Swiss Army Knife (BBSAK) will let you backup your contacts and apps.  I don't think it will give you access to the missed calls and texts.  But at least you can save any contacts you have entered.  My suggestion would be to attempt back up of what you can, then wipe the device.  I would then load an OS, preferrably 4.5.0.138 which is a more stable OS than Verizon's latest.  You can get a copy of 4.5.0.138 to download.  I will send you a private message with the download link.  After that, install the file to your PC and reload your OS.  Let me know how things go.

Doc

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

Thank you Doc, I will keep you posted. :smileyhappy:

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

Doc,

   I followed all the directions for the swiss army knife, reloaded the OS, got everything to reboot, still cannot get the cursor to click on anything, nor will it light back up after the backlight times out. I appreciate all of your suggestions. I guess my phone has just bit the bitter end. I am giving up on it for tonight before I try to find the nearest woodchipper. :smileyvery-happy: Thank you to everyone who has had an idea to try or might think of something else.

0 Likes
Reply
StreetDocRN
Champion - Level 1

I'll keep looking on the net for an answer.  I'll let you know.  Have a good night.

Doc

0 Likes
Reply
StreetDocRN
Champion - Level 1

Jimmyjam,

I have searched for the past few hours for an answer, but the only thing I can come up with is that you have some kind of hardware error in your device.  The only thing I can suggest is to see about a replacement for your device.  I am sorry I could not find a suitable answer for you. 

Doc

0 Likes
Reply
jimmyjam
Enthusiast - Level 3

Doc,

  Thank you for all of your suggestions. I was hoping that anything would fix it other than having to replace it. Can't help some things I guess. It will now become an expensive toy for my kids, LOL. Thanks again to everyone who has tried to help! :smileyvery-happy:

0 Likes
Reply
davidnc
Newbie

I would have tried wiping the OS first way would be to depending on OS you have on your phone as to where its located but if you have the 4,5,0,138 os its in options>security>and blackberry button and should see where it shows wipe phone.This resets the phone to just like it was whenever you got it from the store.Then you can reload the backup you have savedand hopefully you made one recently and your stuff should be there .

 

The other way you totally wipe the OS off the phone(using BBSAK or JLcmnder) and reloading with desktop manager or sometimes just using the loader, and reload the os back and then read your backup as well to restore your personal stuff back.

 

The first was is like a system restore for a computer, The second way is like a critical restore for a computer  is kinda how I look at the difference in the two ways mentioned above 

0 Likes
Reply
davidnc
Newbie

I have an 5.0.0.230 os  on my 8330 and the settings are not exactly shown the same as when using the 4.5.0.138 os by the way like I said though not sure which os you are using on yours

0 Likes
Reply
SoccerRef
Contributor - Level 3

Since this phone was bought off eBay, I'm wondering whom the original carrier was for the phone? May be a problem between Verizon and another carriers BB?

SoccerRef

0 Likes
Reply