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Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
km000
Member

I upgraded to a blackberry curve about 9 months ago.  It was defective from the start, I brought it in two weeks later and got another curve.  This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it.  A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.

 

So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store.  But oh wait.....I can't get a new phone because I have had this one for too long.

 

I used my upgrade and paid for a new phone, and I have yet to receive a working phone.  I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE.  There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.

 

Now I will be receiving a refurbished phone.  I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival.  Once our contract is up we will be canceling all 5 lines we currently have with Verizon. 

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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
StreetDocRN
Leader
Leader
Hi,
What kind of trouble shooting did you try? Did you try battery pulls, reloading device software? Just curious.

Doc
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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
km000
Member

I have to do a battery pull almost every day since the phone freezes, I reset the software once with no luck

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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
StreetDocRN
Leader
Leader

Hi,

I am wondering how much free memory you have left.  You can check by going to Options>Status.  If you have less than about 10mb free, your device will be sluggish and will be prone to freezing.  You can free up memory by clearing phone logs, old messages, clearing your browser's cache, and deleting a few apps.  Also, check to see if you are running the latest software for your device.  Go to Options>About and the version will be listed there.  You can upgrade your device's software by going to Verizon's download page at http://vzw.smithmicro.com/blackberry/ and see if you have the latest.

Doc

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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
vereyezuhn
Sr. Member

km000 wrote:

I upgraded to a blackberry curve about 9 months ago.  It was defective from the start, I brought it in two weeks later and got another curve.  This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it.  A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.

 

So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store.  But oh wait.....I can't get a new phone because I have had this one for too long.

 

I used my upgrade and paid for a new phone, and I have yet to receive a working phone.  I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE.  There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.

 

Now I will be receiving a refurbished phone.  I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival.  Once our contract is up we will be canceling all 5 lines we currently have with Verizon. 


Did you use this upgrade to purchase the same type of phone? Why didn't you try a different one if all the BB Curves you received were defective?

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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
KellyW_VZW
Sr. Member

Hello,

 

Please check your private messages for my response.

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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Re: Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
lorengitis
Member

I Have the same phone. It had a problem similar, the warranty covered it, But they Gave me a piece of {word filter avoidance}
Replacement.

This was after weeks of them waiting for "the Phone to come in" the store they put me off so long that the initial 90 day warranty almost ran out. Fortunately I caught on did it online. And now have to deal with a crap phone. This is not the first phone I have Had problems with, from them.

This Is Because Verizon has the worse possible service there is, they hire teenagers that dont know what they are doing.

If you have good service from other companies you should bail out. Apple Has outstanding Service, too bad they dont run their own phone company.

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