Blackberry Curve, browser problem

[kaileesdaddy]

New Curve, there is no browser icon in the list of applications.  However, when I click the menu button and select switch application and click on browser it says " your device does not currently have any Browser Configuration Service Book Entries.

I have called and spent 2 hours on the phone with customer service(very nice young lady, tried everything one could ask) with no success. 

Anyone have anything similar happen?  Any suggestions?

Thanks in advance.

[StreetDocRN]

Hi,

Welcome to the forums.  Sorry to hear about your problem.  Try removing the battery for a second and replacing it to reboot your device.  Sometimes a "quickpull" (to quote a forums user) is all it takes to solve a BB problem.  Let us know here in the forums if that does not work.

Doc

[kaileesdaddy]

Thanks for your quick reply doc. 

Just got the device back up after the battery "quick pull"  with no change.

Thanks for the reply though.

[StreetDocRN]

Hey,

Go to Options>Advanced Options>Advanced Options>Applications

After your device builds the application list, see if you have Browser listed.  If not, you will need to reload it via the Blackberry Desktop Manager. 

Doc

[kaileesdaddy]

Thanks again for the reply.

I checked and the browser does show up in the applications list.  I have wiped the phone twice and re-installed the blackberry software.

I guess I will send the phone back and go from there.

Thanks again,

kaileesdaddy

[StreetDocRN]

Ok,

One more thing to try.  Go to your Email Settings which for me was under a Setup folder.  This will log you into the Blackberry Internet Service.  Click on your email address.  If you have multiple email accounts, select your blackberry email account.  Click on Service Books.  Select to Send Service Books.  This will send the service book back to your device and should clear up your problem.  After you receive a confirmation email, remove the back cover and pull the battery out and then reinsert the battery and restart the device.  See if that clears up your problem.

[kaileesdaddy]

Thanks again Doc,

I have yet to set up my email with this device.  It is brand new.  Searched through the email settings and can't find that option. 

I have also called and gotten a blackberry specialist and went through just about everything you could. 

I think I have a defective unit. 

Thanks for all the replys.

[LCromwell]

Go to a Verizon owned store today and let them see what they can do, if they can't get it working right they will give you another one. They are open on Sunday.

[StreetDocRN]

Ahhh,

There's the problem.  You must set up at least the blackberry.net email address.  This is how your device works.  If you have your setup guide follow the instructions.  On your device there is an icon called Setup Wizard.  Follow the prompts and setup your vzw.blackberry.net email address.  Once that is done, your device will be registered with the system and you will be able to have internet to browse.  Once you go through the setup wizard, everything should work.  Let me know how it goes.

Doc

[kaileesdaddy]

Thanks again Doc,

The setup wizard file would not run.  VZW customer service tried to walk me through it.  After an hour or so we decided to try to wipe the phone and updated the software.  After doing this, the phone will turn on and have the spinning hourglass.  After about 5 minutes it says "Blockwrite 3" in the center of the screen and has a reset button.  Click the button and it just does the same thing.  The phone is now useless.

One good thing has been verizon's continued support and efforts to solve the issue.  I have been very impressed at thier efforts.  I will be sending the phone back tomorrow and hopefully get a better device.

Thanks again for your replys

kaileesdaddy

[LCromwell]

I just had this problem on a new replacement Storm. I called the Cust service 800-922-0204, push buttons for correct answers, until you get into tech service, and then say BB and you will get an expert in BB help. Call must be  from a different phone and they send them to your phone immediately. You do not need to go to the Store for this problem unless you want to.