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Blackberry Service for Storm 9550 in Nepal

I bought a Blackberry Storm 9550 Verizon in Kathmandu, Nepal two year ago. And recently I have subscribed to BES locally. 


The handset does not get the EDGE (upper case) , as a result I am unable to use BES service. I have tried upgrading the OS to v5.0.0.1015, battery pull,restart,security wipe but the problem is still there. 


The Blackberry service provider told that Blackberry Storm 9550 Verizon model does not support in Nepal for BES and BIS. I would be grateful for your support. Thanks a lot in advance.