Blackberry Storm password problem

I hope someone can help me.  I've searched Blackberry site and this site for help with my device password problem but haven't found anything on point.  When I go into Password to Set Password, it opens the New Password box but will not allow me to save the password.  It just keeps the New Password box open.  When I try to Enable password, it prompts to the New Password box and I still can't save it. I understand how it is supposed to work and save, but it is not allowing me to do what the instructions say.  Please help. Thanks.