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Blackberry Tour security problem

One of our grandchildren somehow set the security on my Tour so that only emergency calls can go out. I need to know how to turn the system back to it's original position. Everytime I try to follow the helps section e.g. : When the phone is in the lock position I'm supposed to be able to press the * and then  the green phone to unlock the security. The phone won't let me go through the steps. When I start with pressing the * button, system says that I must be in the lock position. I already am in the lock position so I am not sure what I am supposed to do. If anyone is familiar with this sition, I would appreciate some feedback. Thank you for your time.

Re: Blackberry Tour security problem
Verizon Employee

Hello scullybear,

Sorry you're having a difficult time getting your Blackberry Tour out of the "Emergency Calls Only" mode.  I would like to help.

I'm including a link to Blackberry Support that lists 4 possible causes and resolutions for the "Emergency Calls Only" issue.

Let me know how this works out for you.



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