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Blackberry Tour tethering

So my boss has a Blackberry Tour with the unlimited data plan with tethering (Mobile Broadband Connect or whatever they call it these days).  It has been working fine ever since we upgraded from the 8830 (worked fine with the 8830 for a couple years also), but a couple days ago he began getting an error when trying to initiate the dun connection via VZ Access Manager.  The error was something to the effect of: "There was a hardware failure in the modem or connecting device".  I rebooted the computer, and power cycled the phone.  It now connects fine, but brings up the VZW Mobile Broadband Connect subscription page in the browser like he doesn't have tethering on the account, but he does.  Do I need to update the profile or something on the phone to get this working again, or just go ahead and hit subscribe again?