Brand New Customer

[burkesrus]

Hello everyone,

I am a brand new customer to Verizon.  Just recieved and activated my phone on Tuesday.  I researched many providers and decided that Verizon would be right for me, especially after seeing the commercials saying they have no dead zones.  Just to double check, I searched verizon.com for locator and coverage maps and my address was included in coverage so I ordered the phone.  Imagine my surprise that I have had the phone (Blackberry Curve) for 2 days now and have not been able to make a call yet because there is NO service at my house.  If I walk outside, I have limited coverage that comes in and out and drops the call almost as soon as someone answers.  Do I have a grace period in which I can return this phone and this service without a cancellation fee?  I am very disappointed.

Thanks

[iPhonelove · Accepted solution]

Before deciding to return you phone, you might want to call *228 and updating your roaming by pressing option two when prompted. This should increase signal. If it does not work, then you should obviously take it back. And  yes, you do have a grace period. You have thirty days to cancel. 

Hope this helped.  

[DarkCobra]

Hello and welcome to the forum.   The short answer is yes.   You've got a 30 day clock to unravel the deal.   Before you do I'm assuming you've contacted them about this situation.   I can tell you quite honestly that a lot of phones won't work in homes or in certain parts of homes . . . but they'll work outside.    I agree this is frustrating as all get out and it happens right here in my own house.   Signal in some spots but not in others and I'm fairly near a tower!  

You are not really considered to be officially in a dead zone as there is service and signal present but reception is spotty.   I know you won't want to spend any more money but there is an extender you could get that just might help.   In some cases it does and in others it might not.   There are other limitations of some speeds and services with the extender as well.

If things just don't work out then sadly by all means you should return the device and cancel the contract.   However, make sure that another provider does have service at your point of most use (home).   I hope it all works out for you

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[burkesrus]

WOW, all I can say is WOW, thank you so much for the *228 info, they updated me and now I have clear almost perfect reception even in the house!  I can't thank you enough. 

Now if someone can tell me how to stop my emails from forwarding to my phone, it's going crazy! 

Wendi

[iPhonelove]

Im glad that worked for you. ^^ Unfortunately i have no experience in emails on phones, i never use it. Hope someone else holds the answer for you. 

Best of Luck.