CONTACTING Verizon!

[tikibar1]

This is a customer-to-customer forum, not a direct line to Verizon's Customer Service.  Verizon reps do respond to threads on occasion, but that's sporadic and then only to original posts marked as a question.  Unfortunately, the OP didn't mark their post as a question.  Maybe you could try calling Financial Services?

Financial Services:

800-528-7594

866-266-1445

[rojodiosa]

Everyone is being so helpful to each other

but my original complaint still stands. One cannot contact Verizon by e-mail, and it should be obvious that many Verizon customers want this option. It is a mystery, and I am really interested now in Why, that Verizon doesn't have a customer service email.

my personal reasons:

1)   I may have time to go over my bills only at odd hours, I'm not interested in talking on the phone or being on hold.

2)   If I do have a problem dealing with a large entity ( ie. the bank, the cable company, etc.) an email is useful because I can state specifics; dates, account numbers, etc. and get to the point without having to suffer a customer service script where they have to apologize that I'm having trouble, or try to sell me something.

I do appreciate real people customer service when it is warranted. And I do appreciate a real person answering an email and addressing a real problem when I have one. I think THAT is real customer service. and I think a customer forum in general is a very odd thing when you do not have email access to customer service ( ? )

Unless this forum is monitored by people working for Verizon... In which case those people should be paid to answer customer's emails instead. It is very obvious by the number of posts complaining about this situation that if they cared about what their customers wanted, they would change it.

Obviously someone is reading these posts since Ronnie F's personal info was removed. Too bad they couldn't just answer the posted question and resolve the issue 

[june1234]

unfortunately for us all carriers are in the 2 yr contract business . My personal experience in VZ stores is Ive forgotten more about the phones they carry than the onsite reps know about them.

[rcschnoor]

june1234 wrote:

unfortunately for us all carriers are in the 2 yr contract business .

That doesn't appear to be the case any more as T-Mobile does not have 2 yr contracts. It appears as if Verizon and other are trying to get away from that concept, too, as evidenced by the introduction of plans which do not tie you into 2 yr contracts(Edge, Jump, etc...)

[bobtogo]

this site is for sure monitored by Verizon people , and they will ignore any issue or confrontation that will not result in additional Revenue for Verizon

[jroeder]

You cannot contact Verizon by e-mail and that most likely will not change.  So stop complaining about something you have no control over. If you REALLY want your issue resolved, use an option that is available.

[jjreed]

(Discussion of moderation removed as required by the Terms of Service) on this thread but no time to actually do a productive job, like reliable customer service. Verizon is like wal mart. I will not shop their and my time here is limited also. the smaller companies will give good support to show that they want your business while verizon thinks it's too big for that.

Message was edited by: Admin Moderator

[rojodiosa]

"this site is for sure monitored by Verizon people , and they will ignore any issue or confrontation that will not result in additional Revenue for Verizon...." i'm glad I'm not the only one who feels this way. it is ridiculous that they can't offer a service, a customer service option, that obviously everyone wants.

"You cannot contact Verizon by e-mail and that most likely will not change.  So stop complaining about something you have no control over. If you REALLY want your issue resolved, use an option that is available."...seriously? so if all your customers demand something and you refuse to make it available, its the customer who is wrong?

this forum proves that Verizon doesn't care about its customers. We are left to complain about their service to each other. There ARE definitely reading these posts when they could be actually helping people instead. I guess they want everyone to realize that not having a phone attached to you at all times is not the end of the world.

[poodiebeer]

Why is contacting Verizon so difficult?? Why can't we e-mail them?   I tried contacting through chat about my bill.  They said i would have to try again during financial hours.  Now It won't connect! I'm so frustrated, it should not be this hard!!!

[B33]

It was Dropped some Time ago.. The best solution to contact them now is Visiting a store, Calling or Chat.. Email may come back as an option but who knows when..