They took the email away for two reasons. They want to confirm your identity to prevent fraudsters with the ability to access your email (hackers) to get information on your account without some way to back up when, wheres, and what fors. It is also fraud to make changes to yoru account without you being there in real time.
I finally got through! It only took 15 minutes of failed attempts and searching (yes, Verizon, this is sarcasm). The number is at the end...hit "other" and then keep saying "representative." (800) 922-0204
Yea it can be a Bit Frustrating getting / waiting on a Rep. sometimes you might have to wait 30min. to Hour that can be a bit Testy especially when you have Cordless phones with short battery Life's