Accessibility Resource Center
Skip to main content
Shop
Shop
-
Shop all
- Deals Deals
- Devices Devices
-
Accessories
Accessories
Accessories
- Shop all accessories
-
Phone accessories
Phone accessories
Phone accessories
-
Tablet accessories
Tablet accessories
Tablet accessories
-
Watch accessories
Watch accessories
Watch accessories
- Charging
- Audio
- Gaming
- Smart home
- Deals
-
Plans
Plans
Plans
- Shop all plans
- Unlimited
- International services
- Connected devices
-
Those who serve
Those who serve
Those who serve
- Student plans
-
Other plans
Other plans
Other plans
- Bring your own device
- Home Home
- Prepaid Prepaid
- Entertainment Entertainment
-
Apps & add-ons
Apps & add-ons
Apps & add-ons
-
Business
Why Verizon
Why Verizon
Support
Support
Choose your cart
Choose your cart
Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
end of navigation menu
- Verizon Community
- Archive
- Blackberry (Archive)
- Disappearing Media
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
More Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Correct Answer!
Disappearing Media
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I have had my Blackberry Storm 2 for over a year now and had issues until now. All of my media (pictures, ring tones, music) disappeared from my phone about 2 days ago. What can I do to retrieve this and what is going on with my phone?
Follow Verizon
Follow Verizon Fios