I ahve not been able to get e-mail down loaded (or sent from the phone) for at least a day on my (yes, it is old) blackberry. Text comes through fine. Have reset password, done the on off battery in battery out dance. Nothing seems to work - and then I cannot find a Customer Service link on here - grrr. If ya'll can't help me out I will drive the 25 miles into the local store but I know someone here has the answer. Thanks for your help and for listening to me vent I do not want to have to replace this phone until the Jeep is paid off in January.!!
co_pony, I know how this can be an issue and would like to help you get this resolved. There are a few reasons why you are not able to send or receive emails. For example; your setting to send email to handheld may not be turned on, your folder redirection is not turned on for your inbox., or your incoming email messages are blocked by filter. I have listed steps to check these few settings.
How to turn option on to send email to Handheld is not turned on.
How to turn on your folder inbox redirection
Directions to make sure the Incoming email messages are not blocked by filters.