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Hi Everyone,
I live in South Africa and I have a big problem... I have recently purchased 2 x Verizon branded BlackBerry 9530's that were secondhand and had been imported into this country legally. The phones work and are unlocked to my local network however I cannot get a BIS connection on these phones as apparently the pins are registered to the Verizon Wireless network and cannot be registered to my local network without being de-registered from Verizon first.
Could anyone offer me some assistance as to how I would go about getting Verizon to de-register these phones on their network so that I may use the BIS on my own local network?
Any assistance or feedback would be greatly appreciated, Thanks!
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Hi blackberryfan01! I'd like to help you with the Blackberry devices you have over there in South Africa! Let's get this fixed for you! I would need to access some information, so please send me a DM w/your name & mobile number. I'd be more than happy to look into this for you!
Thanks very much!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
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Hi Christina, maybe you can help me. I currently live in WAUKESHA, WI and have a verizon account. I am currently using a Blackberry Curve but have a Blackberry Storm 9530 (my previous phone) that I would like to unblock and use in South Africa. I am going over for 5 months and it would be really nice if I could use this phone. If I go onto a Verizon store will they be able to unblock it for me? I appreciate any help you can give me.
Many thanks
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Hi cheeky,
We definitely want to explore options to unlock your global device. Only our Verizon Wireless Global Support Team is able to complete the SIM Unlock procedure. Please contact our Global Support team at 800-711-8300 or 908-559-4899.
The following qualifications must be met for the SIM (Subscriber Identity Module) to be unlocked:
Must be a Verizon Wireless customer.
•The device being unlocked must be active on a Verizon Wireless line of service.
•The line of service must be active at least 60 days.
•The line of service must be in good standing for the past 60 days.
•Only one SIM Unlock per line every 10 months.
Visiting South Africa sounds like an exceptional experience, bon voyage!
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport
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Hi VZW support
Christchurch,New Zealand
Vodafone, New Zealand
I've also have an unlocked VZW 9950 for quite a while that I need the PIN released so i can get BIS active on Voda NZ.
Can't see how to contact VZW support other than via this forum.
thanks
Gordon
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Hello nzcadman!
Wow! I love New Zealand! I love the scenery especially! I'd be happy to get you in contact with our Global Support team. You can actually call them to get things sorted out with your device. Again, you must meet the above qualifications to have your device unlocked.
You can contact them via a VZW device by dialing 908-559-4899 or if you cannot place a call from your VZW device, please call Global Support toll-free from any landline phone using these instructions.
1. Dial the toll-free access code for the country you are in (0800-99-77-44 (Clear Communications) or 000-912 (Telecom NZ)).
2. After the tone, enter your Verizon Wireless calling card number and PIN. (Calling Card Number: 9085594899 PIN: 2392)
3. After the tone enter 0-908-559-4899.
4. The VZW Global Roaming Hotline will then prompt you to enter your 10-digit mobile number.
That will get you connected. You can also visit www.vzw.com/contactus and send our Global support team an e-mail. There are many ways to contact them!
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport
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Hi
I rang the suport number from New Zealand, I did not have a current Verizon account as i'm living in New Zealand, so the support centre "hung up" on me immediately before i had a chance to request the BB Pin release and i'm not likely to be back to NJ to visit my sister in law until late in 2013 when i would got a another VZW prepaid for the visit.
Is there an eMail address i could request this PIN releae via.
Gordon
Christchurch
New Zealand
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HI SIR,
I live in Ghana and I have a big problem... I have recently purchased blackberry bold 5 Verizon branded that were second hand and had been imported into this country legally. The phones work and are unlocked to my local network however I cannot get a BIS connection on these phones as apparently the pins are registered to the Verizon Wireless network and cannot be registered to my local network without being de-registered from Verizon first.
Could anyone offer me some assistance as to how I would go about getting Verizon to de-register these phones on their network so that I may use the BIS on my own local network?
I will be grateful if anything can be done about it by anybody who is willing to help me.
THANKS
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Hi There
I have Verizon bold 9930 bought online, it is unlocked and am able to make calls, texting. unfortunately after i subscribe BIS, HRT is empty, am in Tanzania and i have tried all carriers with no luck to any of the blackberry services. Any assistance to get this working will be highly appreciated.
thanks
Fidi
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Farid, If you try to register the HRT and do not get an sms response it means that the PIN is suspended/blacklisted. If you do get an sms response from RIM but you do not get the HRT populated it means that your network provider does not support this particular model for BIS.
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blackberryfan01, i have a friend of mine who have the same model as mine and gets BIS service, my question is how will i know if PIN is blocked/suspended and how will i know if the phone if its still on contract or not, any hints to make this work?
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You need to go to your service provides blackberry website. I don't know what networks you have over there, but say mine is MTN, I go to : http://www.mtn.blackberry.com/ then go to "Create New Account", agree to the T&C's then you have the option to put in your pin and imei (do not post this info online except for the blackberry site). It will then tell you if the phone has been suspended or blacklisted if it is... Yes BIS does work on this model, but only on certain service providers... I know that only one service provider here in South Africa has the license for this, the rest do not work. Dial ##000000 on your phone and it should take you to the CDMA menu. You will need to input the correct options in this menu to set the phone up for use on bis. You have the option to input your mobile number here, but what you need to do is change the blackberry reg id to the one that corresponds to your network provider. I think i had to change mine from 2011 to 2004, or visa versa... You press options again, then save. you must then input your login details, instead of whatevernumber@verizon.blackberry.com (not sure what it was) i changed to mymobilenumber@blackberry.net. Then options and save. The phone reboots and it should get the service books after that. You will need to configure things like the device location and apn settings to get the phone working 100% so that you can dial numbers and use various apps on the bis. Good luck!
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was anyone sucssesful in fixing this from africa. apart from mtn?
