How does the manufacturer warranty through verizon work?? Only had this phone for a few weeks.

[kgunter]

I just got this phone about 3 weeks ago and there is a line going across the screen and the screen is beginning to turn purple in spots. I never dropped it or did anything that I am aware of. The purple was not there when I went to sleep last night but it was when I woke up. I do have insurance on the phone but am wondering if vzw will replace it through the warranty since it is nearly new? 

Thanks in advance!

[rcschnoor]

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kgunter wrote:

I just got this phone about 3 weeks ago and there is a line going across the screen and the screen is beginning to turn purple in spots. I never dropped it or did anything that I am aware of. The purple was not there when I went to sleep last night but it was when I woke up. I do have insurance on the phone but am wondering if vzw will replace it through the warranty since it is nearly new? 

Thanks in advance!

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Yes, call into CS and they will send you a CPO unit. If there is physical or water damage on the unit you return, though, they will charge you for the replacement.