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How does the manufacturer warranty through verizon work?? Only had this phone for a few weeks.
kgunter
Member
‎07-11-2011 02:31 PM

I just got this phone about 3 weeks ago and there is a line going across the screen and the screen is beginning to turn purple in spots. I never dropped it or did anything that I am aware of. The purple was not there when I went to sleep last night but it was when I woke up. I do have insurance on the phone but am wondering if vzw will replace it through the warranty since it is nearly new? 

 

Thanks in advance!

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Correct Answer!
Re: How does the manufacturer warranty through verizon work?? Only had this phone for a few weeks.
rcschnoor
Sr. Leader
Sr. Leader
‎07-11-2011 02:35 PM
kgunter wrote:

I just got this phone about 3 weeks ago and there is a line going across the screen and the screen is beginning to turn purple in spots. I never dropped it or did anything that I am aware of. The purple was not there when I went to sleep last night but it was when I woke up. I do have insurance on the phone but am wondering if vzw will replace it through the warranty since it is nearly new? 

 

Thanks in advance!


Yes, call into CS and they will send you a CPO unit. If there is physical or water damage on the unit you return, though, they will charge you for the replacement.

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