Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My Verizon App disappeared after bb crash and restore
akasha_2009
Member

about 2 months ago my blackberry completely crashed and had to be restored. I backup my phone on my laptop, so I thought it was no big deal. Well, after I restored my phone, My browser and my Verizon apps were gone. I went to the Verizon store and they spent about 15 minutes fiddling with my phone and got my browser back. Then when I went to pay my bill that month (which I do from my phone), I found that the Verizon app is gone. How can I get it back on my phone?

 

I've tried searching for a download link, but can't find one. help!

0 Likes
Re: My Verizon App disappeared after bb crash and restore
MorganB
Sr. Member

I will be glad to provide you with some steps to download the My Verizon application back to your Blackberry Curve. The steps below are for certain models of the curve.

To download the software for the BlackBerry 8130, 8330, and 8830 do the following:

1Launch the browser.
2Select My Verizon from the VZ Start page.
3Download the My Verizon application.
4Revisit the BlackBerry landing page, after download is complete.
5

Select My Verizon icon.

Note: This icon is created the first time the application is downloaded.

6Select View/Manage your account.
7

Reboot the device to initialize the program.

Note: Once download and reboot is complete, program is available from the BlackBerry front page.

To download the software for the BlackBerry Curve 2 do the following:

1Locate the My Verizon Icon on the BlackBerry Desktop.
2Click on Icon.
3Follow steps to download application.
4Return to click Icon to use application as needed.

 

0 Likes
Re: My Verizon App disappeared after bb crash and restore
akasha_2009
Member

MorganB,

 

thanks so much, I never use my VZ navigator page, which would be why i didn't realize that I could download it from there. haha. Now I feel dumb.

0 Likes
Re: My Verizon App disappeared after bb crash and restore
sltross
Member

How do I get the My Verizon App for my BB Curve 9330?

0 Likes
Re: My Verizon App disappeared after bb crash and restore
RoyB_VZW
Sr. Member

If the steps above provided by MorganB do not provide you a successful download of My Verizon, please feel free to let us know and we will be happy to further troubleshoot with you. 

 

Thanks, 

0 Likes