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Need help with Blackberry Curve

I recently switched from Sprint to Verizon and have a Blackberry Curve.  I have two issues I could use help with:


1)  While I receive emails to my Curve, when i open the email, through yahoo, i have the option to reply but then i don't have the ability to send.  it just gives me the option to save draft. 


2)  When i first got the phone and added my first contact i was impressed that the persons facebook pic was shown on the phone.  The next day I went and transferred my contacts and other apps from my Sprint Blackberry to this one and all sorts of things seem to be messed up.  Did i do something wrong when adding contacts and apps??  is there a way for me to completely reset the phone even if it means giving up my contact list, in order to get the phone working at its full capability? 


Thank you to whoever may have the answers or had similar problems.