On 21 Feb 2012 I bought the Global Value Plan. I was told to dial *228, option 2 before I left USA, but I forgot.
I called Verizon from Bangkok & spent over $100 calling your tech help desk.
I was told to try *228, option 2 again, but it wouldn't connect. I only got a message in Thai & English that it was an invalid phone number. I was also told that if that didn't work that I should dial +19085594899, which I tried & received the same message. I tried it again by first putting in the USA country code of 001 with the same result. I next tried 1001 prior to the number with the same result.
One problem is that on my phone the + & the zero are the same keys. So when I tried to dial the + it always appeared as a zero.
How can I get this fixed ???
Please help, it is important that I get my EMAILs during this three week trip. Thanks, John
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