1 Solution
After completing a phone call, I set the phone down. Moments later i picked it up and it was dead....had to pull the battery and reboot. Why or what in the world would cause this? It is important to me because I work on an On-Call basis and if I miss a call it's curtains! or worse! This happened only ten minutes before I was to go on call. Good thing I noticed the problem.
phone-blackberry storm 9530
battery=fully charged anin good condition holds charge
no other apps running
have not had any other quirks or problems
What happened? Do I need to contact Verizon support or tech?
Solved! Go to Correct Answer
Josie if you see a place when you log in to this posting please mark it as solved then.
how long have you had the phone? Have you update the software on the phone ? The storm has been known to shut down you could have a software problem you should call tech support and see if it is a known problem and if they have a fix
Had the phone a few months. No prior problems. Am up to date on software. So will will seek further from VZ supt/tech. Thanks for trying. Appreciate it.
josie77 wrote:After completing a phone call, I set the phone down. Moments later i picked it up and it was dead....had to pull the battery and reboot. Why or what in the world would cause this? It is important to me because I work on an On-Call basis and if I miss a call it's curtains! or worse! This happened only ten minutes before I was to go on call. Good thing I noticed the problem.
phone-blackberry storm 9530
battery=fully charged anin good condition holds charge
no other apps running
have not had any other quirks or problems
What happened? Do I need to contact Verizon support or tech?
Is your memory full in your Phone? Do you know how to check it to see? What OS are you running?
Have plenty of memory (826). Went to options and checked. OS is 500328 up to date as far as I know. Have not had any prior problems with this phone.
memory
app free=22mb
device free=682.2mb
media card free=6.4gb
josie77 wrote:memory
app free=22mb
device free=682.2mb
media card free=6.4gb
Josie the numbers look good. The only other thing could be the .328 OS. I am using .419 an official BB release but not Verizon's. You need to back up your phone and I know there are several articles to see about loading a OS release other than Verizons. Start at crackberry.com and look for installing a OS Release. The main thing you have to do is go into the RIM software where it is on your comp. after you have downloaded it and delete the Vendor file. Then there is a loader there you will need to double click while your phone is plugged in and it will take a while. be sure Desk Mgr is open on your comp when you do this. I know .328 has some problems and this .419 has proven to work well. The best part for the Storm 1 is the setting for your keyboard where when you hover over a key it shows the key before you push it. No more mistakes typing now. Let me know if you do it and how it runs.
BE SURE YOU BACK UP YOUR PHONE!
YES! That did it! Figured out the missing step of removing the app from windows, then it worked. Thank you very much for taking the time to write all that out. Now I hope it takes care of that glitch. Am on call 24/7 this weekend. Thanks. josie
josie77 wrote:YES! That did it! Figured out the missing step of removing the app from windows, then it worked. Thank you very much for taking the time to write all that out. Now I hope it takes care of that glitch. Am on call 24/7 this weekend. Thanks. josie
Josie so you installed 5.0.0.419 and it is working okay now?
Yes.....seeem to be working fine. Thanks again. josie. I tried to do the Solution thing on last post but it soesn't show....I'llt ry again.
Josie if you see a place when you log in to this posting please mark it as solved then.
Hey Cromwell.....How do I apply Kudos to your solution? I accepted It but I don't see any kudos. josie
The Kudo worked it is showing under my name on one of the posts. Thank you for that Kudo.
I am so glad you were able to install the .419. It is not as simple as the VZW ones you get, but it works so much better. There is a new BB leaked one out there right now, but it has problems. See the BB Tour posts. Basically the same OS. Maybe .591 or something like that and it is wrought with problems. Did you go under Options, Screen / Keyboard Show Key Indicator: make Always. I think it will be like a whole new keyboard to you, it was to me. Right above that is Portrait View Keyboard and I have that set to Full Keyboard. I also have the right side convenience Key opens: Virtual Keyboard instead of Camera. Camera has its own Icon on Home Page anyway.
Since I rely on my phone, I won't be messing with any betas. Thanks again for your help and tips. josie
Here I sent you a Private message.
Start a new topic or ask questions in the open forum.
