My 8330 optical mouse is not working...I have taken the battery out of the back numerous times. I haven't dropped it or spilled it...Any suggestions?
Take it back to your dealer. Its a known problem and it takes about 2 min to het the mouse ball replaced. As a quick temporary fix, I have found just a spritz of silicone spray lube will get you going. - Jeff
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I'm a little confuse from the OP stating he has an optical mouse for a 8330. Do you mean the track ball? If so, take it to the carrier store; they have fixed/replaced my track ball for FREE!
Hello Debbie Cohen,
Sorry to hear about your optical mouse on your device. Just for clarification, are you using the blackberry curve 8330? If so then I agree with SoccerRef. This device uses a trackball and the trackball can easily be switched out at one of our corporate stores. If you have another model blackberry that uses the trackpad, such as the blackberry bold or the curve - 9930, then there are still options available to you. Assuming that there isn't any physical or liquid damage to the device, we can exchange the device for you, providing that it is still within the 12-month manufacturer's warranty. If you are out of warranty then I would be happy to review your account for additional options for you. If you are interested then please reply to this message for additional support.
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