(RIM®) update (5.0.0.328 version) uncovered issue without solutions....yet

[Michele-VzW]

As Verizon announces fixes or you as a user find them please post here!!

Frequent freezes

Cannot get the keyboard to open in Landscape mode on home screen to clear memory logs.

Completely lost Wallet (by RIM) even tried to download it again and it will not show in my download folder or on the home screen although it states it is already on my phone.  It does not show in the applications. = Please check your home screen for the application icon and/or the BlackBerry Application Center and follow the application installation wizard to re-install the applications.

Has a tethering plan. No longer able to connect using either MRB1000 or PHS300 CradlePoint routers.

Themes: when I turn my phone to landscape the background image doesn't stretch all the way and the icons blur or freeze on screen when I scroll up and down.

Storm will start up with the screen at a full 100% brightness, and then when the backlight times out and shuts off, I click the screen to turn it back on, and it comes on extremely dim.  It seems to go back to being bright at random times.

Possible solutions = automatically dim backlight" settings under Options>Screen/Keyboard = attempted was already set to “off” = not fixed  

[Stormhead77]

I too cannot seem to get the automatic dimming feature to turn off. I've tried every combination of changing the brightness level, turning auto dim on/off, hard reboot by removing the battery, and the darn thing is still auto-dimming! Anyone else having the same issue? Anyone else have a resolution?

Thanks!

[LOWFLYER]

Problem:

BBM 5.0.0.33 has some touchscreen issues with the buttons for adding a contact or viewing contact details when a contact not in chat with in your list is highlighted.  The bottom row of virtual buttons will only scroll down your contact list until it gets to the bottom and only then can you hit add or view contact details.  For example, if I want to view the contact detail of my first contact in the list and i'm not currently chatting with them, I hit the contact details button on the touchscreen and all it does is scroll down.  Same with adding a contact.  They aren't available until u reach the bottom of the list.  Now when you are in chat with somebody, the buttons will work.

Suggested improvement:

This is a pretty big oversight as far as I'm concerned, I really miss being able to toggle from vibrate to last selected ringer volume level using the mute button as available in the .75 firmware.  They got rid of it in .148 and it still have not reappeared.  

[Michele-VzW]

Add your SCREEN NAME to list if you have the same issue, if you have a possible solution please post that in this thread and if others find it works we'll move it to the solved thread!  Thanks everyone - Michele

BBM 5.0.0.33 has some touchscreen issues with the buttons for adding a contact or viewing contact details when a contact not in chat with in your list is highlighted.  The bottom row of virtual buttons will only scroll down your contact list until it gets to the bottom and only then can you hit add or view contact details.  For example, if I want to view the contact detail of my first contact in the list and I'm not currently chatting with them, I hit the contact details button on the touchscreen and all it does is scroll down.  Same with adding a contact.  They aren't available until u reach the bottom of the list.  Now when you are in chat with somebody, the buttons will work.

My music folder doesn't’t show up in the Media folder. I have to go through the Vcast music icon to get to my music... Is there a way around this? I don't have a music icon anywhere in any of my sub folders.  bigpapa  ORNURSEHUMC

I go to app world and select an app that I want, for instance the app store, it pops up with the screen to hit download so I hit it.. After I do that, it takes me into the internet browser telling me to hit the download button on there, but when I do it wont do anything... I can not get it to advance to the next page when trying to click a link on the internet browser. = suggested answer on forum: Try this from main screen go to Setup>Email Settings>press Blackberry button>list pops up>Service Books>Send Service Books

The new version of Facebook is very finicky.  It will work for a while and then alternate between "data service not available", "cannot contact Facebook", or "login session expired" error messages.  The login session expired happens quite frequently even immediately after I enter my information and click login.  I have full towers and data service when I get these messages.snarky

The Google contact sync works better than the Google version did for me but still has a minor annoyance.  The address from a Google contact syncs into the address line 1 field in my BlackBerry address book.  So the entire address is all smooshed into one line.  snarky

None of my multimedia or camera work after the update.  Pressing the Music, Media, or Camera buttons completely lock up the device and I have to pull the battery.  dwpritchard

When I restart my phone two screens pop up with messages that say:

Uncaught exception: java.lang.Error

Uncaught exception: java.lang.NullPointerException  = possible solution posted on forum:  My suggestion is a clean wipe and reinstall of the OS 5.0.   SureTypeBandit

My facebook app and my Blackberry messenger are not working.  I download and install them but the icons are no where to be found.  I go to applications in the options..They say they are there but I can't run them.  Also the icons are not hidden.  SureTypeBandit

The icon/ options to run/get into my email settings from the settings menu is not available.  SureTypeBandit

Frequent freezes continues to be a high issue

The headphones do not work when listening to music.  buckford

I've narrowed the backlight dimming issue down a bit more. It only seems to dim when I flip the phone into landscape mode. Seems to be OK and does not auto-dim when I hold the phone up/down.

 Wizaerd   LCromwell 

Complete crash on Storm with update, AngieRae 

[Michele-VzW]

For the question;

None of my multimedia or camera work after the update.  Pressing the Music, Media, or Camera buttons completely lock up the device and I have to pull the battery. 

Here is a temporary work around and the planned resolution:

Short Term Work Around:  remove and replace the battery and power the device back up to free up allocated memory in order to launch the camera.

Planned Resolution: This issue is due to certain applications not releasing allocated memory when they are closed. A fix for this issue is still under investigation and could be made on either the device software or the application itself. More information on the fix will be provided when available.

[LCromwell]

Nevermind they have been found.

[TigerJAM]

Since upgrading to the Ver. 5.0.0.328 software I have two major issues.  One is that the voice dialing from my bluetooth device is now not nearly as accurate or user friendly as it was with the older version of software.  The second is more irritating.  While in the midst of a phone call the Storm reboots itself for no apparent reason.  Not only do I lose the call, but it is then several minutes before I can call back while I wait for the reboot to finish.  This is particularly annoying when I am talking to a customer or prospective customer.  Anyone know of solutions?

[studerje]

Audible.com Application starts playing a book and then audio stops. The counter for seconds played continued going up.

I have to press pause and then play twice and then the book play properly.

If I press the stop button, then press play, the books audio stops and I have to go through the play/pause routine again.

[studerje]

Blackberry App World and Blackberry messenger appear to be linked in some weird way.

I tried to uninstall and remove blackberry messenger, but once done, Blackberry App World disappeared.

Once I reinstalled blackberry App World, Blackberry messenger showed up as archived again.

Once App World is installed and then I install Messenger, Messenger disappears.

[studerje]

Once Blackberry Appworld said BB messenger was installed and I rebooted, It didn't show up as a listed application.

I then forced a re-download and install from http://www.blackberry.com/blackberrymessenger and now BB messenger shows up and works!!!!

[AzCellUser]

Solution for the Wallet issues; http://na.blackberry.com/eng/devices/features/browser/wallet.jsp?  This will download an updated version which works with the 5.0 OS.

[LCromwell]

What is the Wallet and what comes in it?

[sbshamrocks]

after trying to update everytime it only gets to 3 of 5. and looses connection everytime. I cant even use my phone. it wont even turn on.all it does is light up red status light for 5 6 seconds then stop and keeps doing it

[AzCellUser]

Hey LC, it is designed by RIM as a storage location (icon) that is password protected to keep credit card information and other identities for easy access.   BlackBerry® Wallet for your BlackBerry® smartphone speeds up the mobile checkout and purchasing process. Enter and safely store your information into BlackBerry Wallet. Each time you’re ready to purchase online, your info is automatically retrieved, eliminating the need to constantly type in your information. 

[LCromwell]

---

AzCellUser wrote:

Hey LC, it is designed by RIM as a storage location (icon) that is password protected to keep credit card information and other identities for easy access.   BlackBerry® Wallet for your BlackBerry® smartphone speeds up the mobile checkout and purchasing process. Enter and safely store your information into BlackBerry Wallet. Each time you’re ready to purchase online, your info is automatically retrieved, eliminating the need to constantly type in your information. 

---

Thanks Az. I have it running now. I didn't know they had that App.

[BETON]

I dont know if this is the same topic, but I just got the STORM2 with this OS Version, and after a battery pull I lost the world key to switch languages as well as the languages, only kept USA and UK. I have a Mac, is there any way I can download this to my device directly and not with a DM?

Thks!

[DStorm]

Initial SYNC with MS Outlook following update to this version DELETES Outlook items.  (I commented on different thread about earlier issue involving BB deleting past items.  This is a different, but perhaps related, issue.)

Speculate that when BB updates and copies Calendar events back onto BB, it resets the Date Changed marker in each item.  Then, when you subsequently sync to Outlook, SYNC compares the older Date Changed marker in the Outlook items and assumes you want to Delete the Outlook item.

I fiddled with Sync options on the BB Desktop, and with Filters, but could not find a work-around.  All I could do was print the list of items to be deleted and type them all into Outlook again.

Looks to me like the "update" is one step forward and two steps back....bummer.

[tecrekka]

Installed V5.0 OS on my 9530. Everything seemed fine until I tried to sync with Outlook. Not only did it not sync, everything on Outlook is gone. Outlook will sync to device but not vice versa. I have checked all the settings on Desktop Manager, as well as email associations on decice. Now I have noticed that my clock is off as well. I tell it to use network time, it does, and shortly after goes an hour ahead for no reason. That is do-able, even though it is supposed to be my alarm clock. MY OUTLOOK WILL NOT SYNC!!!!

I am so disgusted right now that I could just be ill. I have tried to fix it for hours wtih NOTHING, and of course, VZ will not support it. This is the last straw. If anyone could plese help me with a suggestion to get my Outlook to sync until I can switch to a phone that actually works, I would really appreciate it.

[bbaddict]

Since updating my storm 9530 to OS 5.0 none of my e-mail message alerts work. SMS/BBM/GTalk alerts work fine, however E-mail doesn't. I've changed profiles, sounds on e-mails to no avail. Not sure if it's problem with Verizon theme? Is anyone else having this problem?

[StreetDocRN]

Bump..to move this thread back to the top of the forums

Doc

[unlcejscott]

Michelle,

Just a quick, possibly redundant question about "freezing", but to be honest, I haven't come across a logical explanation. 

Having issues replying to e-mails and adding calendar entries so far.  My Storm locked up at least 8 times yesterday and already a couple of times today.  My free memory sits at around 22.5, but I read that the new software takes up about 10mg of space.  Although this has not effected the speed of the device.

For the record, I never had this issue with the older version of the software, but know OMG. 

Who's issue is this...RIM or Verizon? How do they fix something like this? So at some point soon we'll see an update?

Inquiring minds want to know and thanks for all your help

Unclejcott

P.S. Love my Storm!