Remove BB Enterprise Server for email on my Curve?

[Schueka]

Does anyone know how I can remove BB Enterprise Server for email on my Curve?   I had to replace it and all of my stuff is on BB Protect.  That doesn't work with BB Enterprise Server and I don't need it - it's a personal phone not work.  Thanks.

[SuzyQ]

Call customer service and be sure your data plan is BIS, not BES.

[KellyW_VZW · Accepted solution]

Hello,

Thank you SusyQ for providing helpful and accurate assistance. It is very much appreciated.

Schueka, were you able to get the data package changed? If not, and as long as you are the Account Owner or an Account Manager who has access to make changes online, you can update the data feature yourself. Please follow the steps outlined below: 

1. Sign in to My Verizon using the Account Owner's user id and password information.
2. If there are more than one phones active on your account, choose the number from the drop-down box that you wish to make changes to.
3. Under the I Want To section, click on the icon that reads Change Features.
4. If there are more than one device active on the account, choose the number you wish to make changes to and click on Next.
5. Under the Smartphone Data Packages, choose the Unlimited Data option for $29.99 and click Next. 
6. Follow the prompts to complete the feature change.

If you have any trouble with making this change, feel free to contact us directly for assistance.  From an alternate phone, please call 1-800-922-0204, option 0 for assistance.

Thank you.

KellyW@VZWSupport