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Ringtones from VZW tones won't work

When I purchase ringtones on my phone from VZW tones they work at first and are listed under ringtones. Then they somehow get moved to the music file instead of ringtones and when you click "set as ringtone" it will let you choose this, but when you get down to the "try it" button you get an error message. I have spend a lot of $$$ on ringtones and am very frustrated they won't work. What is the problem and how can I fix this??? When I click on Manage ringtones in VZW tones there are instructions for making one your default ringtone, but they won't automatically set it, so this doesn't work either.

Re: Ringtones from VZW tones won't work
Sr. Member
Sr. Member

Why pay for ringtones when you can download for free practically any song you can think of on the largest BB fan site?