Prior to my trip to England I went to my local Verizon store to have access (calls and texting only) set up with my Blackberry Tour. Here I am in England, did everything I was told to do: set to Global, turn off Data and While roaming. I have been unable to do anything with my phone since arriving 3 days ago. Two e-mails to Verizon's customer service e-mail over the past two days have gone unanswered (24 hour response time???). I finally gave up and bought a cheap phone (no contract, and unlocked) that I can use while here. Anyone else have a similar problem? If so, what did you do, as it appears hopeless that I'll ever get a response from Verizon's customer service. Contract up in September- AT&T, here I come!