Tour Backordered

[Jeeper]

I cracked the screen on my tour last week when it fell out of my holster. I thought no big deal I'll run over to the Verizon store and get a new one since I have insurance. WRONG! After jumping through hoops dealing with the insurance company Verizon uses I get told the tour is backordered and they have no idea when I may see a replacement. I tried to see if they could do anything else, even give me a cheaper phone since I can not be without a phone for an extended amount of time. No luck though I'm phone less and getting angrier by the day. 

Has anyone in a similar situation had any luck getting them to give you a different phone as a replacement? I'm about to just cancel all 4 lines we have on the plan and go get an iphone from AT&T.