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Tour Sounds problem

When I have my blackberry tour on vibrate, my phone will vibrate twice then go ahead and ring.  When I have it on silent, it rings anyway.  I have installed the update (though, my phone has been doing this since I got it a couple months ago.) and I have pulled the battery many times, etc... nothing works.  I can't find anything anywhere that might need to be changed or reset.  This is extremely frustrating as I have to actually just turn my power off while I'm at work so that the phone won't ring. 

Any advice/info please????