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Watch 3 minutes of any youtube video, phone reboot and drained my battery??? Please help....
Palam001
Member

Watch 3 minutes of any youtube video, phone reboot by itself and drained my battery full life??? Please help....

I have removed all applications, that still did not fix it. Then I did a clean swipe and that still did not fix that problem.

 

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Re: Watch 3 minutes of any youtube video, phone reboot and drained my battery??? Please help....
ArnettH_VZW
Verizon Employee

Good morning Palam001,

 

I spend hours a day watching Youtube videos on my phone! It is one of my favorite pastimes! FYI, I don't do it at work though, just in case my boss is reading this! May I ask what device are you watching the Youtube videos on? Is it the blackberry curve that you have stated in your profile? Also, are you watching the videos directly from the website or from an app that was downloaded from blackberry app world? 

 

There are a couple of options for you to try to get this issue resolved. If you are using a Youtube app or 3rd party app to watch the videos then I would recommend uninstalling and reinstalling the app onto the device. If it's a 3rd party app then I recommend contacting the developer for additional assistance or to report the error, at the very least.

 

Another option is to perform software update/refresh on your blackberry. This can be done from a computer using the blackberry desktop manager. The process takes about 20-30 minutes if you already have the desktop manager installed. If you do not have the desktop manager installed then you can visit the link below to download it from blackberry's website.

 

http://us.blackberry.com/apps-software/desktop/

 

From the link above, you can download the desktop manager for either PC or Mac. Once you have completed the software refresh, please retry the Youtube videos to see if the performance have improved. If not then please reply to this message for additional options to explore.

 

Thank you...

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