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When will Verizon push Android Marshmallow for the Blackberry Priv?

rgray
Contributor - Level 1
‎07-15-2016 05:19 PM

Can someone at Verizon give us an idea when Android Marshmallow will be available for the Blackberry Priv? It's been released by other carriers.

When can we expect an update?

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DNOTTINGHAM4
Enthusiast - Level 1
‎07-16-2016 06:24 AM

Not to mention the fact that Verizon has released it for other phones!

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KJJohnson37
Enthusiast - Level 3
‎07-20-2016 02:27 PM

I've been going back and forth with Blackberry and Verizon for months now!  I got tired of being the middleman so I actually 3-wayed called them to discuss when marshmallow would be released.

Blackberry informed me and the Verizon representative that they released marshmallow for the PRIV early May 2016 to Verizon. I'm not sure why it takes Verizon over 3 months to test an OS. I have not seen any update on there any Verizon web page, and everytime I call Verizon it seems to be the first time that any of the representatives have heard of it. I have been struggling with several items on the PRIV, just to mention two, I cannot send any premium text messages since the OS is Lollipop, Blackberry inform marshmallow fixed this. The second item is in regards to checking for an update. I always get an error stating cannot connect to the network.

I find it very discouraging the Verizon cannot support Blackberry users! It's almost like they could care less since only a small percentage of smart phone users have the PRIV. But the update out and the users will test it better than your techs. Very poor customer service. I'd like to receive a phone call for an update to this blog with information.

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ARTZAB10
Enthusiast - Level 1
In response to KJJohnson37
‎07-23-2016 09:06 AM

There is a real lack of effort and support for BlackBerry Priv. Cannot be that difficult. Seems Verizon doesn't want to allocate resources to complete the job.

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medic22003
Enthusiast - Level 2
In response to ARTZAB10
‎07-27-2016 01:52 PM

Not to mention that they haven't allowed wifi calling on the priv even though it is capable of it and is allowed on other carriers.  Verizon and their BlackBerry support is pretty sad

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dexman
MVP MVP
MVP
In response to KJJohnson37
‎07-27-2016 04:06 PM

Verizon Wireless's Windows Mobile device users know that feeling all too well.

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KJJohnson37
Enthusiast - Level 3
‎07-27-2016 07:35 PM

This is ridiculous!   Does Verizon even read these blogs?  Like I said before, release the update and the users will test it a heck of a lot faster than their developers. At least give us an update.  Everytime I call 611 the representatives are unless.  Half of them aren't even aware they verzion still carries blackberries.

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KJJohnson37
Enthusiast - Level 3
‎07-28-2016 06:15 PM

Derek can you please provide an update?

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KJJohnson37
Enthusiast - Level 3
‎07-29-2016 05:49 AM

I spoke with 611 last night and their response gave me hope.  She stated that her record show as of 7/27/16 the testing team apparently ran into "problems" and are working on them. That is what is holding up the release. She could not confirm if WI-FI calling would be enabled or an approximate date that 6.0 should have been released or will be released.

She also mentioned that several PRIV users were calling in for the same reason.  Thank you...please keep calling.  I just find it hard to believe that BlackBerry releases an OS and it works fine on other carriers, but Verizon runs into problems???   Probably all of the useless Verizon apps that they pre-installed.

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medic22003
Enthusiast - Level 2
In response to KJJohnson37
‎08-03-2016 11:47 AM

Any recent news on the update? So many improvements to the BlackBerry software that can only be seen with marshmallow.  Is there going to be wifi calling once marshmallow is pushed? Verizon really should get on ghe ball and get these two things going with the priv

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KJJohnson37
Enthusiast - Level 3
In response to medic22003
‎08-05-2016 05:32 AM

I would love to have WI-FI.  is that going to happen @ the upgrade as well?

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KJJohnson37
Enthusiast - Level 3
In response to medic22003
‎08-12-2016 09:36 AM

Formally filed my FCC complaint today I'll leave the link below I encourage you to do the same.

I also reached out to 611 again and I was told that they did release the marshmallow update, however certain IMEI numbers never received it.  I'm still waiting for mine more to come.

FCC Complaints

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DickLewis
Contributor - Level 3
In response to KJJohnson37
‎09-23-2016 06:20 AM

Thanks for the Link, submitted my complaint.

Like others, I've checked these Community Forums, @VZWSupport at Twitter,

even phone calls with support. Pat and/or non-answers is all you get.

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NANTOM62
Newbie
In response to medic22003
‎09-08-2016 06:06 PM

oh so wifi calling doesn't work on the priv,  i was trying to figure out how to turn it on

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ggendel
Contributor - Level 1
In response to NANTOM62
‎09-08-2016 06:19 PM

This is still not clear. The Priv is certainly capable of doing Wifi calling and all other carriers that support Wifi calling allow it on the Priv. Verizon support has mentioned that they will support Wifi on the Priv with the Marshmallow upgrade. However, that requires Verizon to put it on the approved devices list. Given their current support track record, I suspect that they relish aggravating their customers.

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rgray
Contributor - Level 1
‎08-04-2016 12:45 PM

I chatted with support and was told VZW will make Marshmallow available for the Priv no later than September. She also said that they're pushing it out to "some phones" now.

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KJJohnson37
Enthusiast - Level 3
In response to rgray
‎08-05-2016 05:33 AM

I'm not holding my breath!  Sadly Verizon has disappointed me again and again.  I do feel optimist after hearing this tho.

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rgray
Contributor - Level 1
‎08-12-2016 12:28 PM

I spoke to VZW Support at 611 and they said Verizon is waiting for Blackberry to send marshmallow to them.

Call support and see what answer you get.

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djenks76
Enthusiast - Level 1
In response to rgray
‎08-16-2016 10:16 AM

RIM is consistent in their statement that they have released it to Verizon several months ago.  I also filed an FCC complaint and go the same "high testing standards" BS.  I called Verizon after receiving that and the rep told me that they haven't received it yet.  It's obviously not that difficult to test and release as ATT and T-Mobile have been doing it consistently.

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47seijar
Specialist - Level 2
‎08-19-2016 07:18 AM

I saw an update chart for Nougat and it said the Priv was scheduled to get the new Android version on August 22nd. Same day as several Samsung flagship devices.

edit: found it. It's on phonearena at Android 7.0 Nougat release date pegged at August 22nd

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mnrdtl
Enthusiast - Level 3
‎08-23-2016 05:55 AM

Looking better all the time                                                                                                                                                                                                                                                                                                                             

T-Mobile BlackBerry Priv Updated to Marshmallow |...

www.droid-life.com/2016/06/13/t-mobile-blackberry-...

Jun 12, 2016 · At long last, for those waiting, Marshmallow is rolling out to the BlackBerry Priv on T-Mobile. ... Priv just got the beta for MM on att, ...                                                                                                                       Looking better day by day

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