Why cant i set up a personal email on my blackberry curve 9330?

[jonathan90]

when i go to set up wizard  then i go to set up email accounts

then i go to select email account type to internet mail account i press on it and it goes back to set up wizard. can someone help me please

[Wolfman72]

At least you have a ICON to set up email I do not have even that. and the Worry free guarentee is a JOKE!

[vzw_customer_support]

jonathan90,


Good morning! I'd like to help get your email working properly on the Blackberry device.

It sounds like the data service are working, however I do suggest registering the host routing table first, then trying to re-add the email account to the device. You can find all the steps here: http://bit.ly/IVnb9D.

This will also help you, @Wolfman72, since you don't have the icon to establish email accounts. Its likely you are missing more data icons as well, so I recommend following the same link, http://bit.ly/IVnb9D. Once the page loads, click the 'Perform a Register Now', then after that is complete the icons should begin to reappear. Of course, perform the over-the-air activation, if necessary, also.

Please reply if you need further assistance.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

[NL7734]

My curve 9330 upgraded yesterday.  Email accounts are  no longer activated and will not reactivate.  I have followed the instructions provided at http://bit.ly/lvnb9D and those listed in another reply but my phone does not have a SIM card so that workaround would not work.  Please provide a workaround for the Curve 9330

[vzw_customer_support]

I know how important it is to have e-mail available on your smartphone! Did your e-mail accounts become inactive after the software update? Have you tried to setup the e-mail accounts as new accounts? http://bit.ly/K2tKmt If you still have difficulties, I recommend completing a factory reset. http://bit.ly/zK7LOX

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[nickcon1]

I am having this issue as well.  I have done all the steps listed above, except a factory reset and still does not work.  It has in the past, but I deleted an e-mail account when I was out of town so I would not get needless e-mail for a few weeks, and now can’t add it back.

Also, when I follow the instructions in this article (http://bit.ly/K2tKmt) to add new e-mail, when I click on step three for Device Software V 6, to add the e-mail address, when I click on Internet E-mail Account, it takes me back to the screen in step 2 instead of taking me to the next step to add the account.

Do I need to do the factory reset, I don't want to lose all my other settings.

[vzw_customer_support]

nickcon1-

You've done a great deal of troubleshooting. At this point, a hard reset would be necessary to address the email concern. I suggest backing up to Blackberry's Desktop Manager or Blackberry Protect to safe guard your personal information. Keep me posted.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

[SydneyK]

Before you reset, call tech support and make sure you're set up with the proper service books and on the right plan (BlackBerry Internet Service). I had this same issue when I switched devices, and somehow my plan had been recoded to BES.

If you have to reset, first back up to the Desktop software, as Adam mentioned, and all your info can be synced back to your BlackBerry.

[flurpo]

I'm having the exacta

[flurpo]

I'm having the exact same problem...Has anyone solved this? Best