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Correct Answer!
Wireless sync of contacts
crispy
Member
‎08-24-2011 04:34 PM

I have had my curve for a while and use an enterprise server for email (which works fine).  recently I noticed that my contacts were not in sync and connected the device to my desktop and completed the sync.  I now have NO contacts on my phone.  My contacts are still on the desktop/server.  On the phone in the contacts the wireless is grayed out.  I need to get my contacts on my phone.

 

Help. 

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Correct Answer!
Re: Wireless sync of contacts
Not applicable
‎08-29-2011 03:47 PM

Crispy, thanks for sharing your concern. I understand how important it can be to have your contacts on your phone. I am hoping this issue has been resolved by now, but if you need further assistance, here are some steps. First, when you say the wireless is grayed out, are you going to your Contacts, press Menu, Options, choose Desktop, then Wireless Synchronization? If not, make sure that option says available. Here are some steps to delete the Sync service book and re-add it. If you are still not getting the option to turn on wireless sync, I suggest contacting your IT department, since they are the ones who control your company's BES (Blackberry Enterprise Server). 

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