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bb storm 9530 no bis no internet
tiaan
Member

hi , i live in south africa and bought a brand new bb storm 9530 from a friend that was visiting overseas.  i am on the vodacomsa network and for the past 7 months everything worked perfectly. about a month ago i do not have bis, bbm, e-mail or intenet services available. i can only receive and make calls & sms's. the phone is registerred on the verizonwireless service. i read on your post that the phone needs to be de-registerred on that network? how do you go about to do it? . is the phone now useless and am i stuck with it ??? why did it work for 7 months??

thanks

tiaan

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Re: bb storm 9530 no bis no internet
vzw_customer_support
Customer Support

Hello Tiaan!

I definitely want your phone to function properly and I will be delighted to provide a suggestion. As you don't have an active account with us I would highly recommend contacting Research In Motion (Blackberry) to see if they can pull up the BIS account with the meid on your Storm and disable it.

You can find their contact information here:
http://us.blackberry.com/customer-service/contact-us.html?LID=us:bb:support:contactus&LPOS=us:bb:sup...

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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