blackberry error

[babydollx378]

hey guys. i got my phone taken away and i recently got it back and it's just been off for the last couple of weeks. i tried turning it on and it says error and then it says reset so i clicked it and it resetted but the same screen popped up. how do i fix this?

i have a blackberry curve 8330

[StreetDocRN]

Hi,

Welcome to the forums.  Take the battery out for about 10 seconds and then put it back and restart.  See if that clears it up for you. 

Doc

[babydollx378]

doc i have a problem again. when i do wat it says on the blackberry software thing i clicked on both add/remove applications and nothing showed neither did it for update applications. what do i do now

[StreetDocRN]

If you have the Blackberry Desktop Manager installed on your computer, did you also download the application OS for your specific device?  If you did not, you can download it here.  Then restart the install process. Let me know how it goes.

Doc

[babydollx378]

by the way, it says JVM Error 513

[StreetDocRN]

Hi,

Did you have a password set on your device?

Doc

[StreetDocRN]

Hi,

It sounds like all of the data and applications have been deleted from your device.  You will have to reload your OS on your device.  See the Blackberry help files found here and here for more help.

Doc

[babydollx378]

nope not working =[

[babydollx378]

wow. thank you so so so so so much. you are a life saver!

[StreetDocRN]

That's why I'm the Doc

[babydollx378]

im sorry but im so confused. what am i supposed to do?

[StreetDocRN]

Hi,

You have Blackberry Desktop Manager on your computer, correct?  Desktop Manager needs to know which device and which software to install.  You have to download that from Verizon's web site here.  Install the file you get from Verizon and it will update Blackberry Desktop Manager.  Then you can try to reload your operating system.

Doc

[StreetDocRN]

Hey,

Check your private messages here on the forums.  It is near the top on the right.

Doc