conference calling on BB Storm 9550

Has anyone been able to hold a conference call (a three way call) on a BB Storm 9550? I have updated my phone using *228.  I have had 2 calls with Verizon BB support and cannot get three-way calling to work.  I dial the first number, hit Send and am connected.  I select “Add Participant”, dial a second number.  The BB does not dial the second number.   I have also tried (after connecting to the first number), simply dialing the second number without selecting “add participant” first.  The BB will not dial the second number.  Any suggestions?

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